Last Wednesday, I’ve delivered a session about CRM “Customer Relationship Management” in my dear faculty “Faculty of Computers and Information – Helwan University” 🙂

Many many thanks to the organizers, and whoever made efforts to make this day successful. And for audiences, I wish you liked the session, and I’m waiting your feedback and opinions.

As I promised during the session, the following are some CRM resources and websites for those who are interested:

1. CRM:

• Exforsys CRM tutorials
• CRM architecture – HP white paper
• CRM on wikipedia

2. Siebel CRM:

• Oracle Siebel hompage
• Introducing Siebel Applications
• Siebel book shelf
• Siebel Unleashed
• siebelguide.com

3. SAP CRM:

• SAP CRM homepage
• SAP CRM documentation
• SAP CRM solution overview

4. Open Source CRMs:

• SugarCRM (free trial available)
• vtiger CRM (available for download)
• openCRX (available for download)
• This article lists more Open Source CRMs.